Active25 days ago

While browsing the internet using Chrome, sometimes my computer becomes sluggish, this often happens while playing video. When I open Resource Monitor (Windows 7) it shows a file from Microsoft Office (MSO.DLL) being accessed heavily by Chrome. I have previously disabled all of my chrome extensions and that did not solve it, and have not reenabled any Office-related extensions.

I couldn't find any other problems like this via a Google search, so I'm not sure how to proceed. At the very least I would like to know what purpose the file serves so I can at least feel better about my disk being thrashed.

Yos233Yos233

1 Answer

Jun 14, 2016 This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. This article describes update 3213549 for Microsoft Office 2016 that was released on July 5, 2017. This update has a prerequisite. Be aware that the update on the Microsoft Download Center applies to the Microsoft Installer (.msi)-based edition of Office 2016. Copy the extracted mso.dll file to the installation folder of the application or game. Check if the problem is solved. If the problem persists or you are not sure which software is having problems, install the.DLL file directly to Windows.

the latest versions of Office deploy add-ins for FireFox and Chrome if they are detected. They are mostly used for interactions with Lync and SharePoint or Office365 is you have a subscriptions.

Re-run the Office Setup - and uninstall the Chrome add-in and see if you still have this issue.

Jesus ShelbyJesus Shelby

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Log Name: Application

Source: Application Error

Date: 14/09/11 11:07:45

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: NLA-619.nla.co.uk

Description:

Faulting application name: EXCEL.EXE, version: 14.0.6106.5005, time stamp: 0x4e26f27d

Faulting module name: mso.dll, version: 14.0.5128.5000, time stamp: 0x4caf84cd

Exception code: 0xc0000005

Fault offset: 0x0004d374

Faulting process id: 0x170c

Faulting application start time: 0x01cc72ba8e16898b

Faulting application path: C:Program FilesMicrosoft OfficeOffice14EXCEL.EXE

Faulting module path: C:Program FilesCommon FilesMicrosoft Sharedoffice14mso.dll

Report Id: 639a4ee0-deb9-11e0-b0db-0027135bc9a4

Event Xml:

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<Channel>Application</Channel>

</System>

<Data>EXCEL.EXE</Data>

<Data>C:Program FilesMicrosoft OfficeOffice14EXCEL.EXE</Data>

<Data>C:Program FilesCommon FilesMicrosoft Sharedoffice14mso.dll</Data>

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</EventData>

</Event>

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thank you in advance for any assitance you can offer.

regards

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Gauresh